Silly behaviour is no excuse

My old mate Brian Finlayson from the New Zealand Retailers Association gives a timely reminder for this critical crowded time of the year:

 

“As we know, the silly season can bring out silly behaviour in shoppers who become stressed, tired and grumpy – but don’t let their behaviour be an excuse for sub-standard customer service.... Customers don’t need us, we need them!”

 

Brian has a regular column in the excellent ‘New Zealand Retail’ magazine.  Whatever part of the world you are in, I thoroughly recommend a subscription to this monthly print magazine.  I haven’t come across a retailer print magazine anywhere else in the world that beats it for excellent articles, interesting case studies and practical ideas complimented with great visuals. Get subscription details at www.retail.org.nz