Don't we all have presents that we have received at one time or another that we have just had to return? I know I have practiced in my car's rear view mirror what I was going to say to the sales associate when they gave me a hard time taking something back.
Why do we make our customers jump through hoops? We make it difficult for them to buy and then we make it more difficult for them to bring it back and we wonder why they choose to shop elsewhere?
